Thomas Kilmann Conflict Mode Instrument

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The Thomas-Kilmann Conflict Mode Instrument (TKITM) tool helps people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose the appropriate style for any situation. These styles are Competing, Collaborating, Compromising, Avoiding, and Accommodating.

The TKI:
  • Has rock-solid reliability and validity, with built-in control for social desirability.
  • Demonstrates that different behaviors are neither good nor bad but simply different ways of dealing with conflict.
  • Can be used with the MBTI® assessment for deeper insights into personality and conflict management.

The TKI tool assesses an individual’s typical behavior in conflict situations and describes it along two dimensions: assertiveness and cooperativeness. It provides detailed information about how that individual can effectively use five different conflict-handling modes, or styles.

The TKI assessment is ideal for a wide range of applications, including:
  • Conflict management—to identify different conflict-handling styles and to learn how to choose the appropriate style for any situation
  • Team building—improves team functioning by helping members reconcile differences and work together more effectively
  • Leadership development—enhances leaders’ conflict management skills
  • Performance improvement—helps eliminate barriers to effective performance
  • Stress reduction—gives employees the capacity and tools to identify and manage workplace stress
  • Retention—helps employees be successful, improve morale, and stay engaged in order to build a stronger organization and retain the best talent

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