In one way or another, change is inevitable in the workplace. Managing employees through a period of change takes skills such as intuition, strong listening and effective communication.

While some stress is reasonable, it becomes an issue when it is excessive and ongoing. Affecting anyone from senior leaders to frontline employees, stress can have significant impact on your organisations performance.

In today’s work environment, effective customer service is critical in establishing and maintaining quality relationships with your customers or clients.

If a manager does not possess the proper skills and know how, they may avoid the conversation due to a fear of getting it wrong and ultimately hope that the situation will sort itself out. CPEM’s training program can assist your organisation’s management team to develop the skills that will have them effectively managing every day issues before they grow into bigger problems.

Time management has a huge effect on performance and productivity in the workplace. It is applicable to employees and business owners alike, albeit in different ways, and has a trickle down effect on other staff, projects and the prospects of the business.

Directors are subject to an increasing range of legal duties and, in many cases, can be held criminally liable for failure to fulfil those duties. Courts and regulatory authorities have consistently warned that ‘passive’ directors will not be tolerated. Our corporate governance consulting program sets out the rationale for establishing boards of directors and examines the purpose of the board and the roles that boards play.

Effective Strategic Planning is critical to the successful performance of an organisation. 

This workshop is designed for organisations to be able to both learn about and develop their plans in an interactive and very practical manner.

Good basics in developing effective communication skills are essential in progressing our career and work performance.

Executive Coaching is best exemplified as a collaborative relationship between a trained coach and a high ranking executive, such as a CEO or managing director.

The cost to an organisation of not being able to select the right candidate is extremely high. This program focuses on the skills and techniques to successfully interview candidates and to significantly increase the probability of appointing the right person for the job.

There are 3 main purposes for organisational assessment or review…

Whether you are an Executive, People and Culture Manager or a front line employee, one thing that we all share is that we have to work together.

Shifting from a focus on management techniques to comprehensive leadership development is critical in maximising performance in today’s organisational climate.

Operational performance is critical to organisations and frontline supervisors and team leaders are critical to the organisations’ performance. 

Difficult situations are everywhere, not by design, but by a natural consequence of our busy, pressured, results-oriented lives. People spend up to one-third of their time dealing with conflict.

Being assertive in the workplace and at home is a bit of a balancing act. You need to be assertive in expressing your points or concerns, however, you do not want to be overbearing.