How can CPEM help you?

• Leadership Development
• Supervisor Development
• Executive Coaching
• Strategic Planning
• Developing Effective Customer Service Skills and Attitudes
• Performance Management Training
• All Available Programs

Talk to us today and find out how we can help your business through consultive, practical solutions designed to give you the competitive edge in today's business arena.

• Leadership Development
• Executive Coaching
• Performance Management Training
• Assertiveness Skills for Life
• Building and Maintaining Effective Work Teams
• Developing Effective Communication Skills
• Developing Effective Customer Service Skills and Attitudes
• Manager Development
• Managing Conflict
• Strategic Planning
• Stress Management
• Supervisor Development
• Targeted Recruitment and Selection Practices
• Time Management in Today's Working Environment
• Understanding and Managing Change
• Financial Management and Accounting Programs

Executive Coaching

Executive Coaching is the term used to define the professional relationship between a business executive and a qualified professional coach.

Typically, the business executive is seeking assistance, support and guidance in any number of areas that are effecting or have the potential to effect performance. As a guide these areas may include but are not limited to:

Typically, the professional coach holds qualifications in the behavioural sciences as well as extensive experience in the business environment. The nature of the relationship will vary but usually includes coaching and counselling sessions designed to:

• Challenge thinking

• Identify obstacles to performance

• Develop strategies to address these obstacles

• Develop and strengthen value-adding behaviours

• Monitor and review performance

Performance Management Training

Performance Management is managing the performance of the organization. This is achieved in many ways including the following:

Strategic Planning Setting and Achieving Goals Effective Communication Managing the Culture

Managing Individuals’ Performance Motivating and Retaining Staff Effective Marketing Sound Financial Management

Typically, when organizations talk about Performance Management, they refer to that part of Performance Management which includes the following individual activities:

Establishing Expectations Setting Objectives for the Individual Monitoring and Coaching the Individual

Reviewing the Performance of the Individual Career and Training Discussions Implementation of Training and Development

These six activities usually operate as a cycle of Performance Management for the organization.

CPEM Consulting Group supports the following underlying common sense within organizations:

• People are more likely to achieve results which they themselves have helped to establish.
• People are more likely to achieve results which they believe to be important.
• People work more effectively when they know what they are expected to achieve and have planned for this.
• People can improve their performance when they understand the process of measuring and monitoring.

Our Performance Management training programs are typically one or two day programs designed to address the specific issues of each organization. They include both theory and practical skill training and can be designed for supervisory and operational staff.

Assertiveness Skills for Life

Understanding the difference between passive, aggressive and assertive behaviour allows us to choose a more assertive response in dealing with important relationships at home and work. This program can make that difference.

Building and Maintaining Effective Work Teams

Today's team based structures within organisations require specific knowledge and skills in team dynamics. This course provides an intensive two day workshop on understanding team dynamics and real skills in team development.

Specifically you will learn how to:

• Apply techniques for increasing team productivity.
• Build teamwork and cooperation.
• Turn a diverse group of people into an empowered, smooth functioning team.
• Instill a high degree of motivation and commitment in team members.
• Get the cooperation and involvement of the team.

Developing Effective Communication Skills

Good basics in communication are essential in progressing our career and work performance.

Specifically you will learn how to:

• Deliver your message effectively.
• Communicate effectively with all members of the organization.
• Use listening skills to create a caring, understanding workplace.
• Give negative feedback.
• Deliver instructions that aren't misunderstood.
• Sidestep common communication pitfalls.

Developing Effective Customer Service Skills and Attitudes

In today's work environment effective customer service is critical in establishing and maintaining quality relationships. Of even greater importance is the notion that the key to external customer service is internal customer service.

Leadership Development

This program will assist you in moving from management to leadership through the provision of practical leadership knowledge and skills.

A MUST FOR ALL SERIOUS MANAGERS.

Specifically you will learn:

• How to adapt your natural style to constantly changing work situations.
• What differentiates a good leader from an average senior manager.
• How to better understand and manage behaviour in the workforce.
• How to manage change throughout the organization.
• How to develop a high performance culture.
• How to manage performance effectively.

Manager Development

This course provides knowledge and skills for middle managers working in a range of situations.

Specifically you will learn:

• How to adapt your natural style to constantly changing work situations.
• What differentiates a good leader from a functional manager.
• How to better understand behaviour at individual and team levels.
• The advantages of being available and visible to workers.
• How to develop your natural leadership ability.

Managing Conflict

People spend up to one-third of their time dealing with conflict between people. The skills developed in this program will greatly enhance your ability to identify and manage conflict effectively.

Difficult people and difficult situations are everywhere, not by design, but by a natural consequence of our busy, pressured, results-oriented lives. This program helps you to understand causes, effects of conflict, and strategies to effectively deal with organizational, team-based and interpersonal conflict.

Strategic Planning

This program is designed as an actual workshop for organizations to be able to both learn about and develop their plans in an interactive and very practical manner.

This is what strategic planning is all about - identifying, choosing and putting into action winning strategies for our business in a changing environment.

Strategic Planning is the process of:

• Setting a direction for what we want to build our organization into.
• Looking at what is happening in the "outside world" so that we can take advantage of opportunities and counter threats that may arise.
• Looking at ourselves - our strengths and weaknesses - so that we capitalize on our strengths and work on our weaknesses.
• Given what is happening in the outside world, and given our strengths and our weaknesses, setting some objectives and then putting in place strategies to achieve them.
• Determine accountability for execution of the strategies and maintain individual and organisational focus on the objectives.

Stress Management

Learn to identify the causes and reduce the effects of stress. Effective stress management is a proven strategy in improving individual and team performance in the corporate world.

Program Content and Outcomes:

• Identify causes of stress in the workplace and recognise the various signs of stress in self and others.
• Identify variables to reduce stress in human resource development.
• Manage personal stress by recognising personal stress-reactive behaviours and practicing activities to control them.
• Maintain a constant level of performance while under pressure.
• Establish, measure and adapt personal behavioural responses in the workplace to enhance working relationships.

Designed for:

• All staff wishing to improve their performance through effective management of stress.
• Duration: 1 Day

Supervisor Development

This course provides knowledge and skills for today's supervisor working in a team based, collaborative environment.

Specifically you will learn how to:

• How to understand your personality and its effects on others.
• How to manage teams effectively.
• How to improve individual and team performance.

Targeted Recruitment and Selection Practices

Most organizations now accept the critical importance of quality recruitment and selection techniques. The cost to an organization of not being able to select the right candidate is extremely high. This program focuses on the skills and techniques to successfully interview candidates and to significantly increase the probability of appointing the right person for the job. Participants will identify key selection criteria and develop a data base of appropriate behavioural questions designed to increase interviewing effectiveness.

Program Content and Outcomes:

• Outline the process of recruitment and identify the role of job analysis.
• Understand and discern the various roles and responsibilities of individuals in the recruitment and selection process.
• Describe the Legislation and regulations relevant to staff recruitment including application of the principles of merit selection and Equal Employment Opportunity.
• Explain the procedure for screening applicants and specify the role of a Selection Committee.
• Describe the interview process, identify the role requirements of an interviewer, structure and conduct an interview.
• Explain the purpose and advantages of a Selection System.
• Prepare a selection report.
• Construct and execute offers for jobs.
• Prepare and provide post-interview counselling and feedback.

Designed for:

• All staff involved in interviewing and appointment of staff.
• Duration: 1 Day

Time Management in Today's Working Environment

Designed specifically for busy staff this course provides valuable skills and knowledge in time management principles leading to increased personal and business performance.

Specifically you will learn:

• Aligning the organisation's strategic plan to team and individual work plans.
• How to establish procedures and keep control of the work flow.
• Techniques for planning what needs to be done.
• How to set SMART goals.
• How to use goals to set your daily priorities.
• Applying the concept of important versus urgent to daily tasks.
• How to make delegating a natural, comfortable part of your routine.
• How to run effective meetings.

Understanding and Managing Change

The most successful change leaders apply fundamental strategies to help their organizations respond to ever-accelerating change. The content and activities in this one day intensive program will show you how to achieve sustainable results for your organization.